Managing Unused Application Links in BackgroundChecks.com
Overview of Application Link Policies
When using BackgroundChecks.com, you have the flexibility to manage unused application links effectively. Whether you’ve sent a link to an incorrect candidate, a duplicate email address, or wish to cancel a link you no longer need, you can resolve the issue by reassigning the link or requesting a refund. These options are available within 120 days of the original purchase date.
How to Reassign Unused Links
If an application link has been sent to the wrong candidate or email address, you can easily reassign it to another recipient without incurring additional charges. Follow these steps:
Navigate to the Background Reports tab on your account.
Locate the specific order for the application link you wish to reassign.
Within the row for that order, click the three dots under the Actions column.
From the dropdown menu, select Resend or update email.
Enter the new recipient’s email address and click Update & Send Email.
Once completed, the original link will be disabled, and a new one will be sent to the updated email address.
Refund Policy for Unused Links
Unused application links can also be canceled, and a refund may be issued. Similar to reassignment, this option is only available within 120 days of purchase. To request a refund:
Identify the application link you intend to cancel.
Contact customer support to request the cancellation.
Provide the email address associated with the order to ensure the correct application link is identified and processed.
Common Scenarios and Troubleshooting
Accidental Purchase for Underage Candidates: Reassign the link to a qualified candidate or request a refund.
Duplicate Links Sent: Cancel unused duplicates or reassign them to another recipient.
Key Notes
Both reassignments and refunds are restricted to the 120-day window following the purchase date.
Only unused application links can be reassigned or refunded; links in progress are not eligible.
By following the steps above, users can efficiently manage their application links and avoid unnecessary charges.