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My applicant didn't fill out his background check information / did not take their drug test. Do I get a refund or an account credit??
My applicant didn't fill out his background check information / did not take their drug test. Do I get a refund or an account credit??
Charlie Cafazza avatar
Written by Charlie Cafazza
Updated over a week ago

Incomplete Consumer Applications:

ClearChecks will not begin preparing a Screening Report on a Consumer until: (i) the Customer has provided ClearChecks with contact information for the Consumer; (ii) ClearChecks has sent a Consumer application to the Consumer, (iii) the Consumer has submitted the completed application, including providing any necessary authorizations, to ClearChecks (“Completed Consumer Application”).

To the extent that ClearChecks has not received a Completed Consumer Application, the Customer, within 120 days of paying the Fees for the Screening Report, may request (i) a full refund of the Fees for that Screening Report to the original method of payment or in the form of account credits or (ii) to reassign the Fees for that Screening Report to an order for a new screening report.

Erroneous or Mistaken Consumer Applications:
After ClearChecks has received and processed a Completed Consumer Application, ClearChecks will not issue a refund for the ordered Screening Report if the Customer requests the refund on the grounds that the Consumer erroneously or mistakenly completed the Consumer Application.

Monitoring Services
ClearChecks will refund Fees for monitoring services, including criminal monitoring services, on a pro-rated basis for those monitoring services not yet rendered at the time that the Customer requests cancellation.

Completed Screening Reports:
ClearChecks will not refund Fees for any Completed Consumer Application Screening Report.

Passthrough Surcharges:
ClearChecks will not refund passthrough surcharges from federal, state, and county courts, employers, educational institutions, or state Departments of Motor Vehicles to the extent that ClearChecks has already been billed for the surcharge.

Requests:
To cancel an order, request a refund of Fees, or reassign paid Fees to a new order, the Customer must contact our Customer Support team at support [at] clearchecks . com or 1-800-942-1366.

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