How Does Billing and Refund Policy Work for Background Check Transactions?
When using our services at BackgroundChecks.com, understanding the billing process and refund policy is crucial for managing your transactions effectively. This article breaks down the key details to ensure a smooth experience.
Payment at Order Placement
When you purchase a background check package and send a link to a candidate, your payment is processed immediately. This means your card will be charged at the time of placing the order, even before the candidate fills in their details or the screening process begins.
Handling Unused Application Links
If for any reason the candidate does not complete their portion of the background check application, you have options. Within the refund eligibility window (up to 120 days from the purchase date), you can:
Reassign the Link: Transfer the application link to another candidate.
Request a Refund: Obtain a full refund for any unused application links, credited back to the original payment method.
No Additional Charges After Submission
Once the candidate's application is complete and all necessary searches have been ordered, you can rest assured that there will be no hidden or additional fees beyond those identified at the time of the initial order. This provides transparency and predictability for our users. By adhering to these policies, we aim to provide a seamless and worry-free billing experience for all your background check needs.