Understanding Background Check Statuses on BackgroundChecks.com
When utilizing BackgroundChecks.com, it’s essential to understand the various statuses used to represent the progress of email communications and background check reports. These statuses help users monitor the application and verification stages conveniently.
Overview of Status Categories
The statuses are divided into two categories:
Email Activity Statuses - Tracking communication milestones with the candidate.
Report Process Statuses - Indicating progress and results of the background check process.
Email Activity Status Descriptions
Here’s what each email activity status means:
Ordered: The background check order has been successfully placed.
Email Bounced: The email sent to the applicant was rejected and couldn’t be delivered.
Email Delivered: The email reached the applicant’s inbox successfully.
Email Opened: The applicant has opened the email but has not taken any further action yet.
Email Clicked: The applicant clicked the link in the email and has started filling out the application, but they haven’t submitted it yet.
Report Process Status Descriptions
Below are descriptions of the statuses related to processing the background checks:
In Progress: The applicant has completed and submitted their background check application, and the processing is underway.
Clear: The background check has been completed, and no issues or records were found.
Review: The background check has been completed, and either records were found, or something could not be verified. This status remains even after viewing the full report in detail. Be sure to review the report for specifics.
Frequently Asked Questions
Q: What should I do if the status is 'Email Bounced' or 'Email Delivered'?
If the status is 'Email Bounced,' ensure you have the correct email address and try resending the email. Contact support if issues persist.
If the status is 'Email Delivered' but no action is taken yet, follow up with the candidate to ensure they check their inbox.
Q: Does the 'Review' status always require action?
Not always. Review the report for any red flags or unverifiable details. If necessary, consult your internal guidelines for next steps.
This guide simplifies tracking the progress of background checks and managing next steps effectively. If you have additional questions or concerns, contact BackgroundChecks.com support.