County criminal searches are different than database searches. For these searches we directly contact the courthouse in that jurisdiction to request any records that may (or may not) exist. Each and every court can have a different process for how records are stored and how these requests are handled. While some have a public kiosk where we can get immediate access, others restrict access and require a clerk of the court to process the request. For these clerk performed searches, turn around times can be impacted by staffing or other factors resulting in a backlog. When this happens the turn around time is normally 3-5 business days.
We understand these reports are time sensitive for you to make hiring decisions. Please be assured we are doing everything within our control to get this information to you as quickly as possible.