Most searches will complete same day with few exceptions. Please keep in mind we cannot begin compiling a consumer report until the candidate submits the application link emailed to them.
Social Security Number (SSN) trace typically will return same day.
National Criminal Search, National Sex Offender Searches, and Global, US, & State Watchlists typically will return same day.
Federal Criminal Search & Bankruptcies, Liens, and Judgments Search typically will return same day.
County-Level Criminal Searches turnaround will depend on the jurisdictions being searched. If we are required to rely on the clerk of court to conduct the search then the average turn around is 3-5 business days. Many county searches return same-day.
County criminal searches are different than database searches. For these searches we directly contact the courthouse in that jurisdiction to request any records that may (or may not) exist. Each and every court can have a different process for how records are stored and how these requests are handled. While some have a public kiosk where we can get immediate access, others restrict access and require a clerk of the court to process the request. For these clerk performed searches, turn around times can be impacted by staffing or other factors resulting in a backlog. When this happens the turn around time is normally 3-5 business days.
We understand these reports are time sensitive for you to make hiring decisions. Please be assured we are doing everything within our control to get this information to you as quickly as possible.
ClearDriver™ - Motor Vehicle Report will typically turnaround same-day except for Utah, Washington, and Pennsylvania. For additional details on Utah, Washington and Pennsylvania, please refer to this Help Center Article: Utah and Pennsylvania Motor Vehicle documentation
ClearWork™ - Employment Verification can return same day if payroll information is provided at the time the application is being completed. Otherwise turnaround averages 1-3 business days.
ClearDegree™ - Education Verification turns around same day with the exception for universities and colleges that have closed.
Drug tests (5, 9, & 10 panel) typically turnaround within 1-2 days of specimen collection. If there is an indication of a positive or if your candidate has a prescription, additional days will be required to verify the final disposition via a Medical Review Officer.