BackgroundChecks.com does not make hiring decisions or hiring recommendations for our customers. If you have questions about a hiring decision, or if you want to provide context for information in your report, please contact the hiring company directly. We are not able to forward questions about hiring decisions to the employer.
If you believe information in your report is inaccurate or incomplete
If you believe any information in your background report or testing results is inaccurate or incomplete, you may submit a dispute at no cost. We will review the specific item or items you identify and begin a reinvestigation as quickly as possible. Depending on the nature, scope, and source of the information being disputed, our reinvestigation may take up to 30 days to complete. In limited circumstances, it may take up to 45 days. If you need help identifying the specific record you want to dispute, our support team can assist you.
How to submit a dispute
You can submit a dispute by:
Online: contact our support team for assistance
Phone: contact our support team for assistance
Mail: send your dispute in writing to the address listed below
If you are unable to access the form, prefer to submit your dispute by mail or phone, or need additional help, please contact our support team.
What to include in your dispute
To help us review your request quickly, include:
Your full name
Contact information
A clear description of the item you believe is inaccurate
Any supporting documents you want us to review
The reason you believe the information should be corrected
If your report was used for employment screening
If your report was provided to a prospective employer, please note that we cannot explain or change the employer’s hiring decision. We can only review and correct information in the report or results we furnished.
Identity theft support
If you believe you are the victim of identity theft, you may also want to review guidance from the Federal Trade Commission on recovering from identity theft and correcting related records.
Need help?
The federal Fair Credit Reporting Act:
If you believe you are the victim of identity theft, applicable information published by the FTC may be found at:
https://www.consumer.ftc.gov/features/feature-0014-identity-theft, including a copy of the FTC’s publication “Remedying the Effects of Identity Theft”, which also may be found directly at:
Our team is here to help.
Email: [email protected]
Phone: 800-942-1366
Mail: 100 Centerview Drive, Suite 300, Nashville, TN 37214