Troubleshooting Issues During the BackgroundChecks.com Candidate Submission Process
When processing candidate submissions for background checks through BackgroundChecks.com, users may occasionally encounter issues. This guide provides troubleshooting steps for resolving common problems to ensure a smooth experience.
Common Issues and Troubleshooting Steps
1. The Continue Button is Inactive
If you find that the "Continue" button does not activate after entering the candidate's address and email:
Ensure you press 'Enter' or 'Comma' after typing the email address. This triggers the system to recognize the input.
Select a team from the dropdown menu. If teams are already set up for your account, simply select the appropriate one from the list.
Once these steps are completed, the "Continue" button should enable, allowing you to proceed to the next step.
2. Timeout Error While Entering Candidate Details
Candidates may report receiving a timeout error while entering their details. This issue often arises due to a stale browser session or cached data. To resolve this:
Clear the browser's cookies and cache.
Reopen the invitation link provided in the application and try again.
If the issue persists after these steps, ensure the candidate is using a supported browser. *Source: *
3. Background Check Won’t Start After Form Submission
If the candidate completes the background-check form, but the process does not proceed:
Confirm that all required fields in the form are filled out. Missing information can prevent the report from being submitted.
If all fields are complete but the issue persists, follow these steps: - Clear the browser's cookies and cache. - Try submitting the form using a different browser such as Chrome, Firefox, or Safari. - Use a desktop or laptop device to ensure the form's layout displays completely and accurately.
Retry form submission after performing these troubleshooting steps. *Source: *
Summary
Issues during the BackgroundChecks.com candidate submission process generally stem from user input errors, browser settings, or incomplete forms. Following the outlined troubleshooting steps ensures most problems can be resolved quickly and efficiently. For further assistance, contact customer support.
Related Topics
How to set up teams for background check submissions
Browser compatibility for BackgroundChecks.com features