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  1. ClearChecks
  2. Ordering & Applicants
  3. New Customer Setup

New Customer Setup

  • Do you offer unlimited monthly searches or monthly/volume plans?
  • My applicant didn't fill out his background check information / did not take their drug test. Do I get a refund?
  • I typed the wrong email address for my applicant! What do I do?
  • What are the turnaround times on your background checks and Add-Ons?
  • What information do I need to run a background check?
  • Do you have a setup fee, account fees, monthly fees, or minimums?
  • Do I need an account to order a report?
  • I’m ready to make my first purchase. What information do I need?
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